Orders and Shipping Priority
Olivelle's #1 priority is our customers, and we work to process and ship orders as quickly as possible. Orders are generally processed in the order they are received unless otherwise noted. Processing times may vary based on product availability, manufacturing schedules, order volume, seasonal demand, and other factors.
While we work to fulfill orders as quickly as possible, Olivelle cannot guarantee a specific processing or shipping date. Please plan accordingly when placing orders, especially during seasonal or high-volume periods.
Placing Orders
Orders can be placed at www.OlivelleWholesale.com. For further assistance, you can place orders directly with our Account Manager by emailing orders@olivelle.com or calling 406-587-4246. A PDF of our price list is available in Google Drive for your reference. Prices and case quantities are subject to change.
We often begin processing orders shortly after they are submitted. To help ensure orders are processed as quickly as possible, we do not wait for confirmation or approval of sales orders. Please make sure your order is accurate when submitting.
If you would like to approve your sales order before your order is processed, please let us know when placing your order and we are happy to accommodate.
Pre-Bottled Oil & Vinegar
Orders containing Pre-Bottled Oil & Vinegar require additional processing time because products are filled fresh. Please allow an additional 3–4 business days for these items when planning your order.
Warehouse Pick-Up
If you are placing an order for pick-up at our warehouse, please note that pickup orders are subject to the same fulfillment timeframe as orders being shipped. We will notify you when your order is ready for pick-up. Please do not arrive for pickup until you have received confirmation that your order is ready.
Changes to Orders
Please submit any changes to your order as soon as possible to help ensure you receive the correct products and quantities with minimal delays.
Changes to an order may delay processing and may result in additional costs. Once an order has been pulled and packed, it is considered complete. At that point, we are unable to add additional items to the order.
If you decide to cancel or remove items from a completed order, a 15% restocking fee will be assessed on canceled orders or removed items. This restocking fee must be paid before any future orders are shipped.
Low Stock and Out-of-Stock Items
When an order includes items that are low stock or out of stock, those items will remain on your invoice as backordered for your reference.
Olivelle does not automatically ship backordered items once additional inventory is received. For this reason, we recommend ordering the quantities you need of available products.
When inventory is limited, Olivelle may place maximum order quantities on certain items so we can better serve all customers.
Freight and Small Pack
Olivelle has two shipping options: Small Pack and Freight.
Orders that are too small for a pallet are considered Small Pack and typically ship through UPS, although USPS may occasionally be used. Larger orders will generally ship on one or more pallets through LTL Freight.
Olivelle offers tiered shipping caps based on your order size. More information about our shipping caps can be found on our Shipping Policies page.
Olivelle works with multiple freight companies to offer the best pricing and service to your area. Due to our shipping caps, Olivelle will generally select the least expensive freight option. Although unlikely, if you request that we ship through a specific freight company and the cost is significantly higher than the option Olivelle would have selected, additional shipping charges may apply.
Processing Cutoffs
As a general guideline, pallet orders that are completed, scheduled, and paid by 12:30 p.m. MST, and Small Pack orders that are completed and paid by 4:00 p.m. MST, may be processed for shipment that day.
These cutoff times are provided as processing guidelines and do not guarantee that an order will ship the same day. Orders may require additional processing time depending on inventory, order volume, product type, and other circumstances.
If you would like to schedule your own shipments, please let us know by emailing shipping@olivelle.com or calling 406-587-4246. A $65 packing and handling fee will be added to orders for which shipping is arranged outside of Olivelle.
Payment and Terms
All first-time orders must be prepaid via credit card or check before shipping. Checks can be made payable to “Olivelle.”
Customers who pay by check or ACH will be sent an invoice quote before the order is pulled. The applicable shipping cap will be used as the expected freight cap. Any overages will be credited on the next order.
All orders for accounts that are not eligible for terms or have not applied for terms must be prepaid via credit card or check before shipping.
Olivelle accepts terms agreements after the first three orders have been placed and paid in full. To inquire about terms, please call 406-587-4246 or email orders@olivelle.com to receive an application.
Shipping & Carrier Transit
Once an order leaves the Olivelle facility, it is in the care of the shipping carrier. Olivelle is not responsible for carrier delays, missed delivery dates, weather-related delays, service interruptions, or other circumstances outside of our control.
Carrier transit times and estimated delivery dates are provided by the shipping company and are estimates only. Delivery dates are not guaranteed.
Please take carrier transit times and the possibility of delays into consideration when planning inventory needs, events, promotions, or other time-sensitive orders.
Note on Casks
Oil & Vinegar Casks remain the property of Olivelle. The price noted on the wholesale order form is an initial rental fee.
Should purchases of bulk oil and vinegar cease for a period of 6 months (120 days) and upon notice, casks must be returned to Olivelle or an additional fee will be assessed at a rate of $25 per month, per cask, until returned.
Under no circumstances is product other than that purchased from Olivelle permitted to be sold or marketed through Olivelle's proprietary cask system.
By purchasing product from Olivelle, you agree to these terms.